Refund policy

RETURN & REFUND POLICY

We accept change-of-mind return requests within 14 days of delivery for items that are unworn, unwashed, with tags attached, and in their original packaging. If the last day falls on a weekend or public holiday, the window extends to the next business day.

Return Shipping: Customers are responsible for return shipping costs for change-of-mind returns, where permitted by applicable law.

Restocking Fee: A 10% restocking fee applies to approved change-of-mind returns only where permitted by applicable law. This fee does not apply to returns for damaged, defective, or incorrect items, or where prohibited by law.

Processing and Delivery: Please allow 3–9 business days for order processing and an estimated 10–15 business days for delivery after dispatch. These estimates do not reduce your return window, which begins on delivery.

Damaged or Incorrect Items: Please contact us as soon as possible, preferably within 48 hours of delivery, with photos if available. We will arrange a replacement at no cost to you, or another remedy required by applicable law. Reporting later than 48 hours does not remove your statutory rights.

How to Request a Return: Email nqobzerblessing@gmail.com with your order number and reason for return. Please contact us before sending an item back so we can provide instructions. Our return address is Ngolo A/A, Mthatha, Eastern Cape, 5099, South Africa.

Refunds: We will notify you after receiving and inspecting your return. Approved refunds will be issued to your original payment method within 10 business days, unless applicable law requires a shorter period. Your bank or payment provider may require additional processing time.

Your Legal Rights: This policy does not limit any mandatory cancellation, return, refund, or consumer rights under applicable South African law. Any return costs or fees apply only to the extent permitted by law.